ADVANCED PARCEL SOLUTIONS

TERMS AND CONDITIONS OF SERVICE

Registration No: 894/2026

Telephone: 876-999-9672

These Terms and Conditions ("Agreement") constitute a legally binding contractual agreement between Advanced

Parcel Solutions (hereinafter referred to as "the Company") and the individual, entity, or account holder utilizing the

Company’s services (hereinafter referred to as "the Customer"). By registering an account, booking a shipment, or

utilizing any freight, courier, logistics, or additional services offered by the Company, the Customer explicitly agrees

to be bound by all clauses, terms, conditions, and policies set forth herein.

IMPORTANT NOTICE TO CUSTOMERS: This agreement contains provisions that limit the liability of

Advanced Parcel Solutions for loss, damage, or delay, and outlines specific responsibilities mandated under

the Customs Act of Jamaica and other local regulatory bodies. Please review these sections thoroughly prior

to executing shipments.

SERVICE DESCRIPTION & SCOPE

Advanced Parcel Solutions provides comprehensive global freight forwarding, customs clearance, and

courier delivery solutions. The specific modes of transportation and services provided are detailed as follows:

1.1. Air Freight Logistics: An expedited shipping option utilizing international commercial and cargo flight networks. This service is primarily designed for time-sensitive, low-to-medium-weight packages shipped from international source hubs (including but not limited to the United States) directly into Jamaica.

1.2. Sea Freight Logistics: A cost-efficient transportation service for high-volume, heavy, oversized, or less-than-container-load (LCL) and full-container-load (FCL) cargo. Sea freight is consolidated at selected international ports and shipped into designated Jamaican marine ports.

1.3. Ground Transportation & Final-Mile Delivery: Localized courier movement across domestic networks in Jamaica. This encompasses the transfer of cleared packages from central distribution warehouses to regional hubs, lockers, commercial addresses, or residential drop-off locations.

1.4. Coverage Areas: The Company operates international receiving facilities in the United States and offers distribution, pickup, and delivery services throughout major parishes and corporate areas within Jamaica.

1.5. Specialized Ancillary Services: The Company may provide ancillary services including, but not limited to, assisted sourcing/purchasing ("Personal Shopper"), package consolidation, specialized fragile repacking, real-time end-to-end digital tracking, and customized door-to-door delivery

requests.

CUSTOMER ACCOUNTABILITIES & OBLIGATIONS
The Customer must adhere to all compliance requirements to facilitate safe and lawful shipping operations.

2.1. Accurate Packaging & Labeling: The Customer is solely responsible for ensuring that all items are packaged securely to withstand ordinary handling forces incident to air, sea, and ground carriage. Every package must bear the Customer's uniquely assigned account number and correct name format as provided during sign-up. The Company reserves the right to reject packages damaged prior to arrival at international hubs.

2.2. Mandatory Documentation & Pre-Alerts: In accordance with the Jamaica Customs Act, the Customer must upload or submit authentic supplier invoices ("Pre-Alerts") detailing the exact items and purchase prices prior to the arrival of goods at the international sorting facility. Failure to provide legal invoices may result in clearance delays, mandatory statutory reassessments by Jamaica Customs, or regulatory fines.

2.3. Truthfulness of Declarations: The Customer certifies that all statements, values, and descriptions provided regarding the cargo are accurate and complete. The Customer agrees to fully indemnify the Company against any administrative, civil, or criminal liabilities arising from false or inaccurate declarations.

COMPANY RESPONSIBILITIES & COMMITMENTS
The Company agrees to provide its logistics expertise within the bounds of standard commercial operations.

3.1. Standard of Reasonable Care: The Company agrees to handle, store, and transport all packages using reasonable care and standard commercial industry practices to maintain structural integrity throughout the supply chain.

3.2. Delivery Commitments: The Company will make all commercially practical efforts to complete customs clearance and deliver packages within its designated target windows. However, all posted or communicated time frames remain estimated and are explicitly non-guaranteed. Time shall not be deemed of the essence regarding the performance of the Company's services.

PRICING, FEES & PAYMENT TERMS
All service provisions are subject to the financial conditions outlined below:

4.1. Billing Metrics: Pricing for air and sea freight is calculated based on actual weight or dimensional weight (length x width x height divided by an industry standard volumetric divisor), whichever is greater. Rates are subject to adjustments based on market fluctuations in fuel, freight costs, and currency exchange values.

4.2. Ancillary Fees: The final invoice issued to the Customer will reflect baseline freight rates alongside additional applicable fees, including but not limited to: administrative processing fees, customs documentation charges, local delivery fees, specialized storage or handling assessments, and standard Jamaican General Consumption Tax (GCT).

4.3. Payment Deadlines: All transaction fees, duties, and handling assessments must be paid upfront prior to, or at the immediate point of, package release or delivery. The Company does not extend credit terms (such as Net 30 or Net 14) unless a formal, separate corporate credit agreement has been fully vetted and executed by the Company's management.

LIABILITY BOUNDARIES & INSURANCE CLAIMS
The financial liabilities of the Company are strictly constrained under this contract.

5.1. Standard Liability Ceiling: In the absence of supplementary commercial insurance protection, the absolute maximum liability assumed by the Company for any confirmed lost or physically damaged shipment shall be strictly limited to the equivalent of USD $100.00 (or its exact Jamaican Dollar equivalent) or the verified cost value of the item, whichever is lesser.

5.2. Consequential Loss Exclusion: Under no legal theory or circumstance shall the Company be held liable for any indirect, incidental, special, exemplary, punitive, or consequential losses or damages. This exclusion explicitly encompasses losses relating to lost business profits, commercial revenue, opportunities, personal or corporate data, or emotional distress resulting from service delivery variances or item delays.

5.3. Formal Claims Submission Windows: All claims concerning cargo damage, missing contents, or non-delivery must be submitted formally in writing to [email protected] within forty-eight (48) hours of package collection or delivery. Any claims filed outside of this mandatory 48-hour window shall be deemed contractually waived and legally void. All claims must be accompanied by digital photographic proof of both the outer packaging and internal damages, along with a validated original invoice.

PROHIBITED, HAZARDOUS, & RESTRICTED GOODS
The Customer is strictly forbidden from utilizing the Company’s network to ship contraband or hazardous materials.

6.1. Statutory Prohibitions: The Customer agrees not to attempt to ship any item restricted or banned under Jamaican legislation, the Customs Act, or international aviation/maritime conventions. Prohibited goods include, but are not limited to: illegal narcotics, psychotropic substances, unauthorized firearms, ammunition, military/tactical gear, explosive materials,fireworks, radar detectors, camouflage clothing, pornographic materials, and counterfeit items.

6.2. Hazardous Materials & Restricted Handling: Certain items classified as dangerous goods (e.g., lithium batteries, pressurized aerosol canisters, flammable liquids, perfumes, chemicals, and live plants/animals) require specialized handling, specific permitting, or are entirely restricted. The Customer must notify the Company prior to routing such goods.

6.3. Seizure and Indemnity: Any prohibited or undeclared restricted items discovered within the Company's supply chain may be immediately seized, destroyed, or surrendered to law enforcement authorities or Jamaica Customs without notice or financial compensation to the Customer. The Customer remains fully liable for all associated regulatory clean-up fines or legal representation costs incurred by the Company due to such infractions.

TIME-FRAMES, DELIVERY ATTEMPTS, & STORAGE

Logistical operations and warehousing are governed by the schedules outlined below:

Service Classification Estimated Processing Window Operational Scope

Air Freight 3 to 5 Business Days

From US Hub receipt to Jamaican

Hub clearance

Sea Freight 14 to 21 Business Days

From US Port consolidation to local

availability

Ground Delivery 1 to 3 Business Days

Domestic distribution from storage facility.

7.1. Delivery Protocol: For residential or commercial door-to-door delivery options, the Company will make a maximum of two (2) standard delivery attempts. If both attempts fail due to the absence of the Customer, lack of access, or failure to provide cash/clear funds for due balances, the package will be rerouted to the nearest Company warehouse facility. The Customer must then pick up the package or pay an additional delivery fee for any subsequent delivery attempts.

7.2. Warehousing & Storage Demurrage: Cleaned packages arriving at a domestic distribution facility will be stored free of charge for an initial grace period of fourteen (14) calendar days. Upon the expiration of the 14th day, an active storage demurrage fee of JA$250.00 per day (or its weight-equivalent structural charge) will be assessed on the invoice.

7.3. Contractual Lien & Asset Abandonment: In accordance with standard commercial salvage principles, any package remaining uncollected or unpaid for a continuous period of thirty (30) calendar days from its initial availability date shall be legally classified as abandoned. The Company is granted a contractual lien over such property and retains the absolute legal right to auction, liquidate, destroy, or sell the items to recover outstanding freight charges, customs disbursements, and accrued storage fees without further notice or liability.

8. FORCE MAJEURE (EXCUSABLE DELAYS)

The Company shall not be held contractually liable, nor be deemed in default, for any failure or delayed execution of its transport duties arising from occurrences completely beyond its reasonable control. These events include, but are not limited to: acts of God, severe weather anomalies, Atlantic hurricanes, tropical storms, earthquakes, floods, pandemics, volcanic disruptions, civil unrest, war, strikes, labor lockouts, flight cancellations, international customs inspection hold-orders, border closures, or broader government agency actions.

COMPLAINT RESOLUTION & JURISDICTION
Any disputes arising under or in connection with this Agreement shall be resolved through the following structured framework:

9.1. Good Faith Negotiations: In the event of a disagreement or customer complaint, the parties shall first attempt to resolve the issue through amicable corporate dispute mediation. The Customer must submit a formal dispute dossier via email to [email protected]. The Company will investigate and issue a formal position

within fourteen (14) business days.

9.2. Governing Law: This Agreement, its construction, validity, and performance shall be exclusively governed by, interpreted, and enforced in accordance with the Laws of Jamaica.

9.3. Jurisdiction: The parties explicitly consent that any unresolved legal actions or formal suits stemming from this contract must be filed and arbitrated exclusively within the competent corporate courts located in Kingston, Jamaica.

10. PRIVACY & DATA PROTECTION COMPLIANCE

The Company handles personal data in alignment with statutory standards.

10.1. Data Protection Act Alignment: The Company collects, stores, processes, and manages all customer information (including names, national identification data, contact numbers, email addresses, and purchasing habits) in compliance with the Data Protection Act of Jamaica.

10.2. Usage Scope: Personal data is processed solely to execute logistics services, secure customs border clearance, manage customer accounts, and provide tracking communications. The Company will never sell or lease customer records to third-party marketing brokers. Information is only disclosed to authorized legal bodies, including Jamaica Customs Agency, when required by law.

11. MODIFICATION OF AGREEMENT CLAUSE

The Company reserves the right, at its sole discretion, to modify, amend, add, or remove portions of these Terms and Conditions at any time. Notice of revisions will be communicated by posting updated terms on the website (www.apsshippingja.com) or via email broadcast. Continuing to use the Company's services following such notification constitutes explicit acceptance of the revised Terms and Conditions.

12. TERMINATION & ACCOUNT CLOSURE

The operational relationship may be terminated under the following parameters:

12.1. Customer Termination: A Customer may request the formal closure of their account at any time,provided that all outstanding monetary balances, freight fees, customs duties, and storage penalties have been paid in full.

12.2. Company Termination Rights: The Company retains the unilateral right to suspend, restrict, or permanently terminate any customer account, with or without notice, for breaches of this agreement, non-payment, threatening or abusive behavior toward staff, or suspected fraudulent or unlawful activity.

13. REFUND POLICY & DISBURSEMENT PROCEDURES

Financial adjustments and refunds are tightly governed by the structural parameters detailed below:

13.1. Refund Restrictions: Refunds are only evaluated for clear processing overcharges or documented service errors solely attributable to the Company. No refunds will be issued for packages that have been successfully cleared and transported according to the instructions provided.

13.2. Statutory Charges Exclusion: Any funds disbursed directly to the Jamaica Customs Agency for import duties, environmental levies, administrative fees, or GCT are non-refundable by the Company. The Customer must seek redress directly from Jamaica Customs for any disputes regarding government customs assessments.

13.3. Processing Windows: Validated refund requests will be reviewed and processed within ten to fourteen (10-14) business days of approval. Approved refunds are typically credited to the Customer's account balance for future shipping use or distributed via an authorized bank transfer to the account holder. Cash refunds are not permitted.